Privacy Policy

Welcome to vakay ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our hotel booking services.

By using vakay, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Personal Information You Provide

• Account information (name, email address, password)
• Booking details (check-in/check-out dates, guest count, hotel preferences)
• Payment information (credit card number, billing address)
• Communication data (messages, feedback, support inquiries)
• Profile preferences (currency preference, saved favorites)

Information Automatically Collected

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, search queries, click patterns)
• Location data (country and city based on IP address)
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and manage your hotel bookings
• Create and maintain your user account
• Provide personalized search results and recommendations
• Process payments securely
• Send booking confirmations and travel-related communications
• Improve our website, services, and user experience
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

We may share your personal information in the following circumstances:

• Hotel Partners: We share necessary booking details (name, dates, guest count) with hotels to fulfill your reservation.
• Payment Processors: Payment information is transmitted securely to our third-party payment processors to complete transactions.
• Service Providers: We may share data with trusted third-party services that assist us in operating our platform (hosting, analytics, customer support).
• Legal Requirements: We may disclose information when required by law, regulation, or legal process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Secure storage with access controls
• Regular security assessments and monitoring
• Payment card data handled by PCI-DSS compliant processors

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails at any time using the link in those emails.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@vakay.com.

We use cookies and similar technologies to enhance your experience. Cookies help us remember your preferences, understand how you use our site, and improve our services.

• Essential Cookies: Required for the site to function (authentication, security).
• Functional Cookies: Remember your preferences (currency, theme).
• Analytics Cookies: Help us understand usage patterns to improve the platform.

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Our platform integrates with third-party services including hotel data providers, payment processors, and analytics tools. Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their policies.

vakay is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 6 years for tax and legal compliance.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of vakay after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@vakay.co
• Contact page: vakay.com/contact